Privacy policy

Privacy Policy – TideTrove

TideTrove operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.

TideTrove is powered by Shopify, which enables us to provide our services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through our website.

Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.

Depending on how you interact with TideTrove, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address
• Payment and transaction information, including payment method, order details, purchase history, payment confirmation, refunds, returns, or cancellations
• Account information, including your username, password, preferences, and account settings, if you create an account
• Shopping activity, including products you view, add to your cart, add to your wishlist, or purchase
• Communications with us, including information you provide when contacting customer support
• Device information, including browser type, IP address, device identifiers, and network information
• Usage information, including how you interact with, browse, and navigate our website

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you visit our website, place an order, create an account, subscribe to updates, or contact us
• Automatically through our website, including through cookies and similar technologies
• From service providers who help us operate our store, process payments, fulfill orders, provide customer support, or improve our services
• From Shopify and other third-party partners that support our website, marketing, analytics, and advertising activities

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve Our Services
We use your personal information to operate our store, process payments, fulfill orders, arrange shipping, manage returns or refunds, provide customer support, maintain your account, remember your preferences, and improve your shopping experience.

Marketing and Advertising
We may use your personal information to send marketing, promotional, or advertising communications by email or other available channels. We may also use your information to show you relevant advertisements for TideTrove products, including based on your browsing activity, purchases, or items added to your cart.

Security and Fraud Prevention
We use your personal information to help provide a secure shopping experience, authenticate accounts, detect and prevent fraud, investigate suspicious or illegal activity, and protect our website, customers, and business.

Communicating with You
We use your personal information to respond to your questions, provide order updates, handle customer support requests, and maintain our relationship with you.

Legal Compliance
We may use your personal information to comply with applicable laws, respond to legal requests, enforce our policies, resolve disputes, or protect our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

• Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, IT support, analytics, customer service, and cloud storage
• Business and marketing partners who help us provide advertising, analytics, and promotional services
• Third parties when you direct us, request us, or consent to us sharing certain information, such as for shipping, payment, social media integrations, or customer service
• Affiliates or related business entities, if applicable
• Legal authorities, regulators, or other parties when required by law, to enforce our policies, protect our business, or respond to valid legal requests
• Parties involved in a business transaction, such as a merger, acquisition, reorganization, or sale of business assets

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the services available to us and to you.

Information you submit through our website may be transmitted to and shared with Shopify and other service providers that may be located in countries other than where you reside. Shopify may also process certain personal information in connection with enhanced features, analytics, fraud prevention, payment processing, and personalized shopping experiences.

To learn more about how Shopify uses personal information and the rights you may have, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies to improve website functionality, remember your preferences, understand how visitors use our website, provide personalized content, and support marketing and advertising activities.

You may be able to manage cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services. If you click on links to websites that are not operated or controlled by TideTrove, you should review their privacy policies and terms.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

Children’s Data

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee perfect security.

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to access or know what personal information we hold about you
• Right to request deletion of your personal information
• Right to request correction of inaccurate personal information
• Right to request a copy of your personal information
• Right to opt out of certain targeted advertising, sale, or sharing of personal information, where applicable
• Right to manage marketing communication preferences

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing your request.

You may opt out of promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out of marketing emails, we may still send you non-promotional messages, such as order confirmations, shipping updates, account notices, or customer service responses.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live. Where required, we rely on appropriate legal mechanisms to support international data transfers.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date where applicable.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hayhun7pzum@gmail.com or contact us at 3324 Rock Hill Church Rd, Concord, NC, 28027, US